Description

Job Summary

The Business & Reporting Analyst will act as the main point of contact for business KPI insights & Trends.

This role will be responsible for reporting, data analysis & stakeholder management

Responsibilities

• Design and develop automated reporting solutions and dashboards to enable stakeholders to manage the business and make effective decisions.

• Streamline & standardize the existing reporting process across the different operations

• Conduct business reviews to report out metric results, trend findings & recommendations, with special emphasis on QA reporting

• Become SME on performance metrics for clients and organization

• Conduct and attend requirement gathering meetings to identify needs, concerns, and action plans

• Collaborate in developing reference documents or reports for performance measurement

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Skills and Experience

• 3+ years of experience in similar roles

• English -Spanish Language (Oral and writing 85 % or higher)

• Bachelor's Degree/University degree or equivalent experience

• Advanced Excel skills (VBA is a plus)

• Intermediate-Advanced Power BI skills

• Project Management Knowledge preferred

• Strong professional, independent thinking skills with strength in problem solving and the ability to offer constructive opinions and creative solutions.

• Ability to deal with ambiguity

• Strong stakeholder management skills

• Solid organizational skills, including prioritization and time management

• Strong interpersonal, written, and oral skills

• Problem-solving skills

• Ability to summarize and communicate important data