Description

Amazon Japan is in one of its most exciting growth phases. We are expanding our core delivery station network at scale - and this year, we are also launching Quick Commerce and Sub Same-Day Delivery, two new businesses that will redefine speed and convenience for our customers. This means more stations, more complexity, and a greater need for operational excellence than ever before.

We are looking for a Program Manager to drive delivery quality improvement across assigned regions. You will work at the intersection of data analysis and field operations, partnering with site managers to identify issues, propose scalable solutions, and raise the quality bar across a growing network. The improvements you drive will have a direct and measurable impact on millions of customers.

You will be responsible for improving key delivery quality indicators - including on-time delivery rate and redelivery rate - across multiple delivery stations. Through large-scale data analysis, you will identify root causes and prioritize improvement activities, working closely with site managers to align on solutions and drive execution. You will also establish standard work practices that elevate quality across your region and support the onboarding of new delivery stations as the network continues to expand.

What We Are Looking For

We are looking for someone with experience in program management, operations, logistics, or supply chain, combined with strong analytical skills to turn complex data into actionable insights. You bring clear communication and stakeholder management skills, with the ability to drive alignment across teams, and a hands-on mindset that allows you to work at the site level and translate ground realities into systemic improvements. Business-level proficiency in both Japanese and English is required, along with a genuine passion for operational excellence and continuous improvement.

Key job responsibilities

• Analysis of quality indicators and reports on analysis results (daily/weekly)

• Facilitating business reviews with site managers in the responsible region (weekly)

• Inspection of delivery stations and delivery areas (1-3 days/week)

• Proposals for improvement actions

• Follow-up on the status of ongoing actions and consideration of additional measures

• Deployment support for projects to regions in charge

• Consider introducing new quality indicators and dashboards

• Preparation of improvement proposals

• Participation in projects led by other teams

• Progress reports on ongoing projects

• Requests for escalations and support when necessary

BASIC QUALIFICATIONS

- Bachelor's degree

- 3+ years of program or project management experience

- Experience using data and metrics to drive improvements

- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)

- Business level of English and Japanese

- 大卒以上

- プログラムマネジメントまたはプロジェクトマネジメントの経験3年以上

- データやメトリクスを活用して改善を促した経験

- 中級レベルのExcelに関する知識(例:ピボットテーブルとチャート)

- ビジネスレベルの英語と日本語

PREFERRED QUALIFICATIONS

- Experience of Six Sigma/ Lean analytical techniques

- Experience working cross functionally with non-tech teams

- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL

- Excited about working in a diverse group and contributing to an inclusive culture

- Six Sigma/Lean analyticalの経験

- Cross-functionalチームと部門を超えて仕事をした経験

- 上級レベルのExcel(ピボットテーブル,Vルックアップ)とSQLの知識

- インクルーシブなカルチャーへの貢献や多様性に富んだグループで働くことに対して前向きであること

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.