• Manage recurring contract reporting obligations, including sales, usage, compliance, and performance reports for public sector contracts.
• Own the reporting calendar and ensure every contractually required submission is delivered complete and on time, escalating deadline risks early enough to be addressed.
• Analyze and validate data from multiple business systems to ensure reporting accuracy and contractual compliance.
• Develop, maintain, and submit service-level agreement, outage, performance, and compliance reports, including those supporting CALNET CEM obligations.
• Investigate reporting discrepancies, compliance concerns, and data quality issues, and coordinate corrective actions with internal stakeholders.
• Trace recurring data quality issues to their source system or process and drive a durable fix with the responsible team.
• Create and maintain reporting procedures, controls, documentation, and audit-support materials.
• Track changes to contract reporting requirements as vehicles are amended, renewed, or added, and update reporting, procedures, and controls before the next submission cycle.
• Identify opportunities to automate reporting processes and improve operational efficiency.
• Provide guidance and quality review for internal teams and third-party reporting resources.
• Support contract audits, compliance reviews, and customer or manufacturer reporting requirements, maintaining the records and evidence needed to substantiate prior submissions.
• Work cross-functionally with Operations, Finance, Billing, Sales, Service Delivery, and Compliance teams to mitigate risk and maintain contractual compliance.
• Maintain accountability for the accuracy and completeness of submitted reports.
• Resolve discrepancies at their source rather than correcting the same defect each reporting cycle.
• Reduce manual reporting effort through automation as the contract portfolio grows.
• Performs other duties as assigned.
• Complies with all policies and standards.
• Demonstrated comfort with adopting emerging AI tools and technologies to optimize processes, improve collaboration, and drive operational effectiveness.

• Bachelor's degree in business, analytics, information systems, or a related field, or an equivalent combination of education and relevant work experience.
• Minimum of five years of experience in a data analytics role.
• Experience supporting contractual or regulatory reporting obligations where a missed or inaccurate submission carries a financial or compliance penalty.
• Experience supporting CALNET or comparable state or federal contract vehicles preferred.
• Hands-on experience building reports and dashboards in ServiceNow, rather than only consuming them, preferred.
• Experience in a telecommunications, IT services, or managed services environment preferred.
• Knowledge of public sector contract compliance and contract sales reporting, including CALNET contract requirements and service-level agreement reporting.
• ServiceNow reporting and data analysis, with experience using Power BI or comparable reporting tools.
• Advanced Microsoft Excel capability, including reporting automation, and proficiency across Microsoft Office products.
• Data reconciliation, audit support, and root cause analysis.
• Process documentation and workflow design, with the ability to develop and execute efficient, repeatable business processes.
• Strong conceptual thinking, analytical, and problem-solving skills.
• Strong relationship, negotiation, persuasion, and influence skills across functions where the role has no direct authority.
• Strong organization and management skills.
• A hands-on, self-directed approach with a bias toward action and personal accountability.
• Ability to provide guidance and quality review to internal teams and third-party reporting resources without formal supervisory responsibility.

Remote: Job duties are performed from the employee's home home or another approved remote location. Remote employees are expected to maintain productivity, communication, and availability during agreed-upon working hours, in alignment with company policies.