Description

Role Objectives

The Senior Associate Program Manager facilitates collaboration among teams to resolve challenges promptly, analyzing customer feedback for areas of improvement and driving continuous enhancement initiatives. They lead cross-functional projects, utilizing data insights, piloting new initiatives, and ensuring regular updates to stakeholders. Additionally, they possess the capability to manage end-to-end project lifecycles effectively, from planning to delivery of results.

Roles & Responsibilities:

• Coordinate between different teams to identify and solve business challenges in high quality and timely manner
• Analyze customer reports and reviews to identify key areas of improvement to the overall customer experience
• Look for continuous improvement opportunities
• Report updates regularly to each project's stakeholders
• Pilot and own new initiatives that transform our operations and improve the service we provide
• Lead cross-functional projects using insights based on data
• Ability to lead end-to-end projects (from planning the project to delivering results)

REQUIRED EDUCATION, KNOWLEDGE, AND SKILLS

• 3+ years of experience in a relevant field
• Ability to understand the operational performance, anticipate issues, and quickly understand & support in solving them when they arise
• Process-orientation
• Passion for data analysis and the ability to drive quality improvement
• Customer centricity
• Strong communication and ability to drive discussions and keep focus
• Exceptional written and verbal communication skills
• Bias for action
• Self-motivation & natural curiosity. You excel at independently discovering solutions to complex problems
• Passion for learning how things work and you're always looking for ways to innovate
• Previous experience in Project Management is preferred.