Community Brands is the leading provider of cloud-based software to associations, nonprofits, K-12 schools and faith-based groups. Through innovation and technology, the company empowers more than 100,000 clients and partners to succeed faster, grow stronger and achieve social good. Organizations adopt Community Brands software to manage memberships, career centers, learning, accounting, mobile giving, peer-to-peer fundraising, donations, admissions, enrollments and events. Using these engagement platforms, customers of all sizes create meaningful and lasting experiences for their members, donors, volunteers and families.
Job DescriptionResponsibilitiesTriage, analyze, and resolve customer concerns and problems, diagnose the root cause, and document interactions Provide troubleshooting, technical, and software advice and suggestions Conduct trainings and create documentation for team members and users Help create test cases and perform user acceptance testing for large feature deployments Become a subject matter expert for our product and its features QualificationsBS in Computer Science, Engineering or related f...
See full job descriptionJob DescriptionResponsibilities:Provides analysis for forward-looking financial and business-related projects Prepares forecasts and analysis of trends in manufacturing, sales, finance, general business conditions, and other related areas Responsible for the reconciliation of internal accounts Identifies trends and developments in competitive environments and presents findings to senior management Gains exposure to some of the complex tasks within the job function Experience:3 to 6 years of rela...
See full job descriptionJob DescriptionPrimary Duties: Investigate and resolve client support tickets, developing your troubleshooting skills and product knowledge. Research and implement innovative solutions to meet evolving client needs, expanding your technical expertise. Deliver exceptional client support via phone and email, honing your communication and problem-solving abilities. Collaborate effectively with internal teams, learning from experienced colleagues and contributing to project success. Proactively mon...
See full job descriptionJob DescriptionPosition Summary:We are looking for a Senior Product Manager who leads with product instinct, operates with AI tools as core infrastructure, and ships products that help our customers and our business achieve their goals. This role is built for a product manager with genuine AI fluency who uses it to operate at a different level - compressing research cycles, accelerating decisions, and raising the quality of everything the team produces. You will own a product area end-to-end, f...
See full job descriptionJob DescriptionThe Senior Revenue Manager will report to the Senior Director of Revenue. You enjoy collaborating with cross-functional business partners to evaluate customer contracts and provide well-reasoned solutions for concluding sales opportunities with appropriate revenue recognition considerations using your knowledge of ASC 606. Additional activities for this role include month and quarter close activities both at a high and hands on level and complex ad hoc projects, assisting with int...
See full job descriptionJob DescriptionWhat You'll DoUse the product platform to help clients configure their application and databases. Give clients hands-on guidance on best practices for getting the most from the software. Build customized solutions with industry-standard tools such as JavaScript, jQuery, and SQL. Evaluate client needs and design solutions that meet functional, technical, and reporting requirements. Determine database configuration needs and requirements for new clients. Perform and support data con...
See full job descriptionJob DescriptionThe Senior Outbound Product Marketing Manager is the engine of execution. This role owns launches, messaging, enablement, and adoption, ensuring products are brought to market clearly, consistently, and effectively. You are the connective tissue between product, sales, marketing, and client success. You don't wait for direction - you drive momentum. This is a client-facing role that includes direct engagement with clients through advisory boards, executive conversations, intervi...
See full job descriptionJob DescriptionUTIES & RESPONSIBILITIES: Investigate and resolve client support tickets, developing your troubleshooting skills and product knowledge. Research and implement innovative solutions to meet evolving client needs, expanding your technical expertise. Deliver exceptional client support via phone and email, honing your communication and problem-solving abilities. Collaborate effectively with internal teams, learning from experienced colleagues and contributing to project success. Proact...
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