Description

Job Description
We are seeking a skilled Business Analyst with hands-on experience in Newgen platforms to support operational transformation initiatives within the banking sector. The role focuses on workflow automation, process optimization, document management, and low-code application development. The ideal candidate will bring strong domain knowledge in Banking and Financial Services, along with proven experience in requirements gathering, business process analysis, and solution delivery using Newgen BPM platforms such as iBPS, OmniDocs, BAM, O2MS, or similar modules.

This role requires close collaboration with business stakeholders, product owners, solution architects, and development teams to deliver automation and operational efficiency across key banking areas, including Trade Finance, Credit Approval and Lending, Loan Origination, Customer Onboarding, and Account Opening and Maintenance.

Key Responsibilities

• Workclosely with business stakeholders, SMEs, and technical teams to gather,analyze, and document functional and non-functional requirements forNewgen-based solutions.
• Analyzeexisting business processes and workflows to identify gaps andinefficiencies, and recommend optimized process designs to improveoperational efficiency and productivity.
• Facilitateworkshops, brainstorming, and requirement-gathering sessions to map keybanking processes including Trade Finance, Lending, Corporate Banking,Customer Onboarding, and Account Maintenance.
• Translatebusiness needs into clear functional specifications, user stories, processflows, and use cases; develop and maintain documentation such as BRD, FRS,gap analysis, and impact assessments.
• Defineand document integration requirements between Newgen platforms andinternal/external systems, including core banking systems, middleware,customer-facing channels, and third-party or regulatory systems.
• Assessand support management of operational and financial risks, ensuringsolutions comply with bank policies, standard operating procedures, andregulatory requirements.
• Collaboratewith Newgen implementation teams to design and configure workflows, forms,business rules, and system integrations.
• SupportUser Acceptance Testing (UAT), ensuring solutions meet businessexpectations and regulatory standards.
• Supportdeployment, go-live, and post-implementation phases to ensure smoothtransition and user adoption.
• Actas a subject matter expert in BPM, workflow automation, and bankingoperations.
• Serveas the primary liaison between business users and technical teams toensure clear communication and timely delivery.

Requirements

Required Skills & Qualifications

• Bachelor'sor Master's degree in Computer Science, Information Systems, or a relateddiscipline.
• 8+years of experience as a Business Analyst, including 5+ years of hands-onexperience delivering Newgen platform implementations (iBPS, OmniDocs,BAM, O2MS, or similar).
• Strongdomain expertise in Banking and Financial Services, with experience acrossLending, Trade Finance, Payments, and Customer Onboarding.
• Demonstratedexperience in requirements elicitation, process re-engineering, workflowdesign, and functional documentation.
• Hands-onexposure to BPM platforms, system integrations, and digital processautomation initiatives.
• Workingknowledge of project management methodologies and tools such as JIRA orequivalent.
• Excellentcommunication, analytical, and stakeholder management skills.
• Fluentin English.

Preferred Skills

• Experiencein digital transformation and automation initiatives in Banking andFinancial Services (BFSI).
• Certificationssuch as CBAP or Agile certifications are a plus.